Shipping policy
Last updated: 02 September 2026
At Tezapsidis Jewellery, we carefully prepare and inspect every order before dispatch.
We ship jewellery from Thessaloniki, Greece to Greece, countries within the European Union and selected destinations worldwide.
1. Shipping Carriers
Depending on the destination, shipping method and availability, orders may be shipped through:
Hellenic Post
DHL
The available shipping options and shipping costs will be displayed at checkout.
The carrier used for your order may vary depending on the destination and the shipping service selected or available.
2. Order Processing & Production Time
Processing time and shipping time are two separate periods.
Standard Jewellery
Standard Jewellery is normally prepared for dispatch within the timeframe indicated on the relevant product page or communicated at the time of purchase.
Bespoke / Personalised Jewellery
Bespoke, custom-made, personalised and engraved jewellery requires additional production time.
The production time depends on the complexity of the requested work and the specifications of the order.
For example, additional time may be required where an order includes:
* Custom metal;
* Different metal purity;
* Different gemstone;
* Custom dimensions;
* Structural modifications;
* Engraving;
* Multiple custom modifications.
Production time is not included in the estimated shipping/transit time.
The estimated production time will be communicated on the relevant product page or, where applicable, directly to the customer.
3. Estimated Delivery Times
Delivery times depend on:
* Destination country;
* Shipping method;
* Carrier;
* Customs procedures, where applicable;
Whether the order contains Standard or Bespoke Jewellery.
Estimated delivery times are provided for guidance only and are not guaranteed delivery dates, unless expressly stated otherwise.
Greece
Estimated transit time:
1-4 business days
European Union
Estimated transit time:
2-5 business days**
Rest of the World
Estimated transit time:
3-15 business days
The estimated transit time begins after the order has been dispatched and does not include any production time required for Bespoke / Personalised Jewellery.
4. Tracking
Where a tracked shipping service is used, tracking information will be provided once the order has been dispatched.
Tracking information may take some time to become active after the parcel is handed to the carrier.
Customers should use the tracking information provided to monitor the progress of their shipment.
5. Shipping Costs
Shipping costs are calculated according to the destination, shipping method, order and carrier.
The applicable shipping cost will be displayed at checkout before the order is completed.
Unless expressly stated otherwise, shipping costs are separate from the price of the jewellery.
6. European Union Orders
For deliveries within the European Union, applicable taxes will be handled according to the applicable tax rules.
Any applicable shipping charges will be displayed at checkout.
For eligible Standard Jewellery purchases, EU consumers may have a statutory 14-day right of withdrawal.
Please refer to our Returns & Refund Policy for information about returns and return shipping costs.
7. Orders Outside the European Union
Orders shipped outside the European Union may be subject to additional charges imposed by the destination country.
These may include:
* Import duties;
* Customs fees;
* Import VAT;
* Local taxes;
* Brokerage fees;
* Carrier handling fees;
* Other government or carrier charges.
Unless expressly stated otherwise at checkout, all such charges are the responsibility of the customer.
These charges are determined by the authorities and/or carrier in the destination country and are outside our control.
8. Customs Clearance
International shipments may be held or delayed by customs authorities.
Customs clearance times vary between countries and are outside our control.
We cannot guarantee a specific customs clearance time.
Where a parcel is held by customs, the customer may be contacted by the relevant authorities or carrier and may be required to provide additional information or pay applicable duties, taxes or fees.
9. Refused or Unclaimed International Parcels
If a customer refuses delivery, refuses to pay applicable customs charges or fails to collect an international parcel and the parcel is returned to us, the customer may be responsible for reasonable costs associated with the return.
These costs may include:
* Original shipping costs;
* Return shipping costs;
* Customs or carrier charges;
* Duties or taxes;
* Other reasonable costs incurred in connection with the returned parcel.
Where a refund is legally due, applicable costs may be deducted from the refund to the extent permitted by law.
This section does not affect mandatory consumer rights.
10. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address.
Please carefully check:
* Full name;
* Street and house number;
* Apartment/unit number, where applicable;
* Postal code;
* City;
* Country;
* Telephone number, where required.
If you notice an error, please contact us immediately at:
info@tezapsidis.com
We will make reasonable efforts to correct the address before dispatch.
However, once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
If a parcel is returned to us because of an incorrect or incomplete address supplied by the customer, additional shipping costs for re-delivery may be charged to the customer, to the extent permitted by applicable law.
11. Delivery Delays
Delivery times are estimates and may be affected by circumstances outside our reasonable control.
These may include:
* Customs delays;
* Carrier delays;
* Strikes;
* Severe weather;
* Natural disasters;
* Public holidays;
* Government restrictions;
* International transport disruptions;
* Other circumstances beyond our reasonable control.
A delay does not automatically constitute a failure to fulfil the order where the parcel remains in transit.
If your order appears to be significantly delayed, please contact us at:
info@tezapsidis.com
We will make reasonable efforts to investigate the shipment with the relevant carrier.
12. Lost Parcels
If tracking indicates that a parcel has been lost or if a parcel has not arrived within a reasonable period, please contact us.
We will investigate the shipment with the relevant carrier.
Where a parcel is confirmed as lost and applicable law requires a refund, replacement or another remedy, we will provide the appropriate remedy.
For consumer orders within the European Union, we remain responsible for the goods until they are delivered to the consumer or another person designated by the consumer, as applicable under law.
13. Damaged Parcels
If your parcel arrives visibly damaged, please take photographs of the package before opening it, where possible.
If the jewellery is damaged, please contact us at:
info@tezapsidis.com
Please provide:
* Order number;
* Photographs of the external packaging;
* Photographs of the internal packaging;
* Photographs of the jewellery;
* Photographs clearly showing the damage.
We will assess the issue and work with the carrier where appropriate.
If the damage is attributable to us or the product does not conform to the contract, we will provide the remedy required by applicable law.
14. Delivery to the Customer
Delivery is considered completed when the goods are delivered to the customer or to a person designated by the customer, where applicable under law.
Customers should ensure that someone is available to receive the parcel where required by the selected delivery service.
If tracking indicates delivery but you have not received the parcel, please contact us immediately so that we can investigate with the carrier.
15. Multiple Products in One Order
If an order contains products with different production times, including Standard and Bespoke Jewellery, we may ship the order together once all products are ready.
Where appropriate, we may also arrange separate shipments.
Any additional shipping charges resulting from a customer-requested split shipment will be communicated to the customer before being charged.
16. Bespoke / Personalised Order
Bespoke, custom-made, personalised and engraved jewellery may require additional production time.
Examples include:
* Changing the metal from the standard specification;
* Changing metal purity;
* Changing metal colour;
* Selecting a different gemstone;
* Changing dimensions;
* Modifying the design;
* Adding engraving;
* Combining several modifications;
* Creating a piece according to a customer-specific brief.
The estimated production time will be communicated before or during the ordering process.
Production time is separate from shipping time.
Please carefully review all specifications before approving a Bespoke / Personalised Order.
17. Returns & Return Shipping
Shipping an order to the customer and returning an order are separate processes.
For eligible change-of-mind returns of Standard Jewellery:
The customer is responsible for the direct cost of returning the product to us.
We do not provide free return shipping for change-of-mind returns unless expressly stated otherwise.
For defective, incorrectly supplied or non-conforming products, we will cover reasonable return shipping costs where required by applicable law.
For full information, please refer to our Returns & Refund Policy.
18. International Return Shipping
For international returns, the customer is responsible for the return shipping costs unless the return is due to a defective, incorrectly supplied or otherwise non-conforming product for which we are responsible under applicable law.
The customer may also be responsible for customs charges, duties, taxes or carrier fees arising from an international return, to the extent permitted by applicable law.
19. Shipping Restrictions
Certain countries, territories or remote locations may not be available for delivery.
If we are unable to ship to the delivery address provided, we will contact you and, where appropriate, offer an alternative shipping option or refund the order.
20. Contact
For any questions regarding shipping or delivery, please contact:
Tezapsidis Jewellery
Mitropoleos 34
Thessaloniki, Greece
Email: info@tezapsidis.com