Privacy Policy

Last updated: [02/09/2026]

At Tezapsidis Jewellery, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains what personal information we collect, how we use it, when we may share it, and your rights under applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

1. Who we are

Tezapsidis Jewellery
Mitropoleos 34
Thessaloniki, Greece
Email: info@tezapsidis.com

For the purposes of applicable data protection laws, Tezapsidis Jewellery is responsible for the processing of your personal data in connection with our online store.

2. What information we collect

Depending on how you use our website, we may collect:

• Your name

• Email address

• Telephone number

• Billing and shipping address

• Order and purchase information

• Information you provide for bespoke or personalised jewellery

• Engraving instructions, names, initials, dates or messages

• Information you provide when contacting us

• Payment-related information necessary to process your order

• Information relating to returns, refunds or customer service requests

• Newsletter and marketing preferences

• Technical information about your device and use of our website

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How we use your information

We may use your personal information to:

• Process and fulfil your orders

• Manufacture and personalise bespoke jewellery according to your specifications

• Process payments

• Arrange delivery and provide shipment tracking

• Communicate with you about your order

• Handle returns, refunds and exchanges

• Respond to customer enquiries

• Send newsletters or marketing communications where permitted and, where required, with your consent

• Operate, maintain and improve our Shopify store

• Understand how visitors use our website

• Protect our website and business against fraud, abuse and security threats

• Comply with legal, tax and accounting obligations

• Establish, exercise or defend legal claims where necessary

4. Legal basis for processing

Depending on the circumstances, we process your personal data on the following legal bases:

Performance of a contract
For example, processing your information to accept, manufacture, fulfil and deliver your order.

Legal obligations
For example, keeping records required for accounting, tax or other legal purposes.

Legitimate interests
For example, maintaining the security of our website, preventing fraud and improving our services.

Consent
For example, where you choose to receive marketing communications or consent to certain non-essential cookies or analytics technologies.

Where we rely on consent, you may withdraw it at any time.

5. Shopify

Our online store is operated using Shopify.

Shopify provides the technology and infrastructure that allows us to operate our online store, process orders and provide various website functions.

Shopify may process personal information on our behalf or as otherwise described in its own privacy documentation.

6. Payments

We offer payment methods and services including:

• Viva

• PayPal

• Shop Pay

• Apple Pay

• Google Pay

Payment providers may process information necessary to complete and secure your payment.

Where payment information is processed directly by a payment provider, we do not intentionally store complete payment card details on our own systems.

The relevant payment provider may process your information according to its own privacy policy and terms.

7. Shipping and delivery

To fulfil your order, we may share relevant information such as your name, address, telephone number and order details with our shipping providers, including:

• Hellenic Post

• DHL

This information is used to deliver your order and, where applicable, provide shipment tracking and delivery services.

8. Bespoke and personalised jewellery

If you order bespoke or personalised jewellery, we may process additional information that you provide, such as:

• Engraving text

• Names or initials

• Dates

• Measurements

• Metal specifications

• Gemstone specifications

• Dimensions and proportions

• Structural or design requirements

• Other instructions contained in your personal design brief

This information is used to create your jewellery according to your requested specifications.

9. Newsletter and marketing

If you subscribe to our newsletter, we may use your email address to send you news, offers, product information and other marketing communications.

Our newsletter and email marketing may be provided through Shopify Email.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at info@tezapsidis.com.

10. Analytics

We use analytics technologies to understand how visitors use our website and to improve our online store.

Our analytics tools include:

• Google Analytics, configured through Shopify's Google & YouTube channel/app

• Shopify Analytics

Where required by applicable law, non-essential analytics technologies are used only after the necessary consent has been obtained.

11. Who we may share your information with

Depending on the circumstances, your personal information may be shared with service providers that help us operate our business, including:

• Shopify

• Payment providers

• Hellenic Post and DHL

• Email and communication service providers

• IT and technical service providers

• Analytics providers

• Accounting, legal or professional advisers

• Fraud prevention and security providers

• Government authorities or other third parties where required by law

We do not sell your personal information.

12. International data transfers

Some of our service providers may process personal data outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we rely on appropriate safeguards required by applicable data protection law, such as an adequacy decision or appropriate contractual safeguards where applicable.

13. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Order, accounting and tax information may be retained for longer where required by applicable law.

Information relating to customer service, disputes or legal claims may be retained for as long as necessary to resolve the matter or protect our legal rights.

If you subscribe to marketing communications, we may retain your email address until you unsubscribe or otherwise request that we stop sending marketing communications, unless we have another lawful reason to retain it.

14. Your rights under the GDPR

If the GDPR applies to you, you may have the right to:

• Request access to your personal data

• Request correction of inaccurate or incomplete information

• Request deletion of your personal data

• Request restriction of processing

• Object to certain processing

• Request portability of your personal data where applicable

• Withdraw consent where processing is based on consent

These rights are subject to certain legal exceptions and limitations.

To exercise your rights, please contact us at:

info@tezapsidis.com

We may need to verify your request before taking action.

15. Right to complain

If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with a competent data protection supervisory authority.

In Greece, you may contact the:

Hellenic Data Protection Authority (HDPA)

You may also have the right to contact the supervisory authority in the EU country where you live, work or believe that an infringement has occurred.

16. Cookies

We use cookies and similar technologies on our website.

These may include necessary cookies required for the operation of our Shopify store and, where permitted, analytics or other non-essential technologies.

For more information about how we use cookies and how you can manage your preferences, please see our Cookie Policy.

17. Children's privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided us with personal information without appropriate consent, please contact us at info@tezapsidis.com.

18. Third-party websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

The latest version will always be published on this page, together with the date of the latest update.

20. Contact us

If you have any questions about this Privacy Policy or how we process your personal data, please contact:

Tezapsidis Jewellery
Mitropoleos 34
Thessaloniki, Greece
Email: info@tezapsidis.com