Refund policy

 

Please check to make sure that the item you are purchasing is what you are looking for. Please carefully read the item description and look at the listing pictures. We are here to assist you in your buying process so please ask as many questions as you like.

Customers in the European Union may return their item for a full refund as long as it remains in the same condition as it was sent, within 14 days. Shipping charges are covered by the buyer and the liability for any damage incurred during transit will remain with the sender. All returns not accepted will be mailed back to the customer, at the customer's expense, via fully insured registered shipping.

Made to order items are final sales.

If you have any questions please feel free to contact us and we will be pleased to help.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@tezapsidis.com  Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@tezapsidis.com

Exceptions

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

The return - exchange shipping costs is buyer's responsibility.

The import duty that may apply in certain countries is customer's responsibility